Refund and Return Policy

At LovelyPet LLC, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that are damaged or missing parts for reasons not due to our error may not be accepted for return.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Contact Information] to request a return authorization.
  2. Provide your order number and a detailed reason for the return.
  3. Once your return is authorized, you will receive instructions on how to return the item.

3. Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact our customer support team at [Your Contact Information]. Exchanges are subject to product availability. You will be responsible for the shipping costs associated with the exchange, unless the exchange is due to our error.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Personalized or custom-made items
  • Items marked as final sale
  • Gift cards

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Information] with your order number and photos of the damaged or defective item. We will arrange for a replacement or refund as quickly as possible.

8. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Information].